LEGAL & SHIPPING DISCLAIMER

Promotions

No promotions are currently available. If future promotions are offered, their terms will be clearly stated on the product page and/or at checkout. Promotions cannot be combined unless explicitly stated.

Shipping Area

We currently ship within the Netherlands and Belgium only. We do not ship to countries or regions under international sanctions or embargo.

Order Processing

Orders are processed within 1–2 business days after payment confirmation. Pre-order or temporarily out-of-stock items will show their expected timeline on the product page or by email.

Carriers, Tracking & Transit Times

Shipments are sent via our shipping partners with tracking.
Estimated transit times after dispatch:

• Netherlands: 1–3 business days
• Belgium: 2–5 business days
  Transit times are not guaranteed and may vary due to seasonality, holidays, weather, or carrier workload.

Shipping Costs

Shipping costs are shown at checkout. Within the Netherlands, shipping may be included in the product price unless otherwise noted on the product page. If free shipping does not apply to a product or address, this will be visible during checkout.

Address Accuracy & Undeliverable Parcels

You are responsible for providing a complete and accurate delivery address. If a parcel is returned due to an incorrect address, non-collection, or storage period expiry, re-shipping can be arranged at the buyer’s expense.

Damage, Loss, or Missing Items

If packaging arrives visibly damaged, please photograph it before unboxing and contact us within 48 hours of delivery.
If a shipment is confirmed lost by the carrier, we will offer a refund or a replacement (subject to stock). Risk passes to the buyer when the carrier records handover confirmation.

Delays & Force Majeure

Weather, holidays, strikes, and other events beyond our control may cause delays. These do not entitle the buyer to compensation for delay, but we will help with tracking and status.

Compliance

We currently do not arrange export outside the EU or customs paperwork for third countries within our shipping zone.

Legal Notice

This page is for information only and does not limit your statutory consumer rights under Dutch/EU law. In case of conflict, our Terms and Conditions and mandatory Dutch/EU law apply.