Cookies

We use cookies and similar technologies to provide and improve our services, remember your preferences, and understand how our website is used.

Cookies are small text files stored on your device when you visit our website. Some cookies are necessary for the proper functioning of the website, while others help us improve your experience or serve personalized content.

Managing cookies

You can manage your cookie preferences directly on our website or by adjusting your browser settings. Please note that disabling certain cookies may impact your experience on our website.

This Privacy Policy explains how we collect, use, share, and protect personal data when you visit podpop.one, make a purchase, or interact with us. We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and Dutch law.

1. What data we collect

• Identification & contact data: name, email, phone (optional), billing and shipping addresses.
• Order & payment data: order details, chosen payment method, last 4 digits of card (from payment notifications), transaction IDs (we do not store full card numbers).
• Delivery data: tracking numbers and delivery status from our shipping partners.
• Communications: emails, messages to customer support, reviews.
• Technical data: IP address, device/browser information, cookies and similar technologies, consent choices.
• Analytics & marketing data (with your consent): page views, events, referral source, campaign performance.

2. Purposes and legal bases

We process your data for:

• Purchase & delivery (Art. 6(1)(b) GDPR—contract): to take payment, fulfil your order, arrange shipping, provide updates, handle returns/warranty.
• Customer support (Art. 6(1)(b) & (f)): to answer questions and resolve issues (our legitimate interest: efficient service).
• Account features (Art. 6(1)(b)): to let you manage orders and preferences.
• Legal & tax compliance (Art. 6(1)(c)): to meet bookkeeping, tax, and consumer-law obligations.
• Security & fraud prevention (Art. 6(1)(f)): to secure our website, prevent abuse and fraud.
• Analytics & marketing (Art. 6(1)(a)): only with your consent for non-essential cookies, analytics, and marketing. You can withdraw consent at any time via link to cookie settings.

3. Payments

Payments are processed by Stripe. Stripe acts as an independent controller for certain payment data. We receive limited payment status information necessary to complete your order. For details, see Stripe’s own privacy notices.

4. Shipping & logistics

We share necessary delivery data (name, address, email/phone if needed for notifications) with our shipping partners (e.g., postal and courier services) to deliver your order and provide tracking.

5. Other recipients (processors and partners)

We may use trusted service providers who act under our instructions:

• Hosting and storage providers.
• IT/security providers.
• Email and customer support tools.
• Web analytics/consent tools (only with your consent for non-essential cookies).
  These parties are bound by contracts (Art. 28 GDPR) and process data only as instructed by us.

6. Retention

• Order, invoice, and tax records: typically retained to meet Dutch tax obligations.
• Account data: retained while your account is active; delete on request unless we must retain specific records (e.g., for tax).
• Customer support: retained as needed to resolve your case and for our legal interests.
• Analytics/marketing data: retained per cookie/tool settings or until you withdraw consent.
  We delete or anonymise data when no longer necessary.

7. Your rights

Under GDPR, you have the right to:

• Access your personal data;
• Erase data (“right to be forgotten”) in applicable cases;
• Restrict processing;
• Object to processing based on legitimate interests or direct marketing;
• Withdraw consent at any time (for consent-based processing);
• Lodge a complaint with a supervisory authority. In the Netherlands: Autoriteit Persoonsgegevens.

To exercise your rights, email info@podpop.one. We may need to verify your identity.

8. Cookies & similar technologies

We use cookies to operate and improve the site, remember preferences, and, if you agree, measure performance and personalise marketing.

Types of cookies:

• Essential: required for core functions (cart, checkout, security, language). These cannot be disabled.
• Analytics (consent): help us understand usage and improve performance (e.g., page views, events).
• Marketing (consent): personalise ads and measure campaigns.

9. Consent

On your first visit, you can accept or decline non-essential cookies. You can change or withdraw consent at any time via link to cookie settings on our website.

10. Managing cookies

You can also control cookies in your browser. Disabling certain cookies may impact site functionality.

11. Security

We take appropriate technical and organisational measures to protect personal data (access controls, encryption in transit, limited access on a need-to-know basis, backups). No method is 100% secure, but we work to continuously improve our safeguards.

12. Changes to this policy

We may update this policy from time to time. The latest version applies to your use of our site.